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Customer
Care
Return Policy
Twinkle Twinkle Boutique provides our customers with the highest
quality merchandise, unparalleled service and shopping experience.
If for any reason you are not completely satisfied with a
purchase, you may return it for an exchange, or store credit
minus shipping charges, unless items are damaged or defective.
Returned items must be unopened, unused, in their original
condition and packaging. Simply call us at (951)-461-7255
or e-mail us at Customerservice@twinkletwinkleboutique.com
within 15 days of receipt of the item and we will issue your
a return authorization number which is valid for 5 business
days. We will need the following information:
1.Order number
2. Product name
3.Reason for return
Write the Return Authorization Number in the return package,
and send the package to:
Twinkle Twinkle Boutique
40675 Murrieta Hot Springs Rd
Murrieta, CA 92561
Returns
Please allow 1-2 billing Cycles for the refund credit to appear
on your credit card statement.
If you return an item after the 5 business day window or without
a return authorization number, or the item appears as opened
or used, your merchandise will be shipped back to you at your
expense. Also, if you choose to return an item that was shipped
to you free of charge, you will receive a refund for the item's
purchase price minus the appropriate shipping cost. We advise
you to send all returns via insured mail for protection against
loss or damage. Personalized, custom designed and other made
to order items require payment in full at the time you place
the order and cannot be returned or exchanged, as these items
are produced according to your specs. If you wish to cancel
a custom order, you may do so within 2 calendar days of your
original order date. All clearance and sale item purchases
are final.
Refund Policy
All items purchased either at our store location or on our
Web Site have a 15 day retun policy which entails an exchange
or store credit as explained in the Return Policy section.
All clearance or special order product sales are final.
A full refund is available for any defective products within
15 days of purchase at the store or 15 days from the time
items were received via shipping.
All Items purchased internationally are governed by the same
policies as covered in this section.
Cancellation Policy
All orders placed through our Web Site can be cancelled within
48 hours. All special orders can be cancelled within 48 hours.
All orders placed and unchanged after 48 hours will fall under
the rules and regulations found in the Return and Refund Policy
section.
Delivery/Shipping Policy
To ensure the lowest shipping cost we encourage customers
to select the ground shipping method.
All items on our website are charged flat rates, including
ground shipping, 2nd day, or express, meaning no matter where
you live you will get charged the same flat rate shipping.
This is designed to make your shopping experience more enjoyable
and keep costs low.
Any purchase above $49.95 will enjoy free shipping*.
We ship internationally with a strong focus on the UK and
the European Community. All shipping charges will be in native
currency and will apply to the same rules and regulations
stipulated on this policy**.
*Free Shipping refers to no charge on shipping for any item
that costs $49.95 or more and that is below 50lbs or 22.68Kg
in weight and is not considered a bulk item.
**Any item that is $49.95 or more and is below 50lbs or 22.68Kg
in weight and is not considered a bulk item, but that is shipped
to a European country will be charged a stardard shipping
rate. If the purchase is higher than $100 shipping will be
free following the same bulk guidelines.
Privacy Policy
We are committed to respect the privacy and security of your
personal information. As part of our business practices we
recognize the importance of protecting all information provided
by customers. We use the highest level of encryption and Site
Guard protectionto ensure your personal data is handled safely
and securely.
We do not share customers email addresses or personal information
with third parties. We only send emails to customers who have
offered their addresses to us to receive occasional promotional
infomation. If you do not wish to receive e-mails from us
in the future, please let us know by sending us an e-mail.
As part of standard cyber security customers are re-directed
to a secure server when entering personal sensitive financial
information.
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